In case of an emergency please call 111

Urgent Care & Accident & Medical Clinic

We have 2 Urgent Care & Accident & Medical Clinic locations.


Papakura – 6-18 O’Shannessey Street. Open Monday to Sunday 8.00am to 8.00pm

Takanini – 2 Te Napi Drive, Waiata Shores. Open Monday to Sunday 8.00am to 8.00pm

 

You do not need to make an appointment for medical treatment at our Urgent Care Clinics.

Please note that the clinics at both sites, may close early if there are high patient numbers or staffing issues to ensure the safety of all. We apologise for any inconvenience for this.

If you arrive after door closure you will be assessed by a nurse to ensure you are safe to travel to Middlemore Emergency Department.

Our Urgent Care clinics are to provide you with treatment for an accident where you have an injury or an illness that requires urgent medical attention but is not serious enough to warrant a visit to the public hospital emergency room.

We can look after you if you have an accident where you have an injury to any part of your body or are unable to get into your own GP and you have an urgent or acute medical problem that can’t wait until you can get an appointment with your GP.

Urgent Care is not a family doctor to see about ongoing non-urgent long term medical conditions, repeat prescriptions, routine blood tests, referrals to specialists or non-acute surgical issues. This is the reason the Urgent Care Doctor may refer you back to your own family GP for specific tests, follow up or referral to other specialists once they have treated you for your immediate medical problem.

This is an urgent care clinic, not an emergency department. Patients are still prioritised based on their assessed level of clinical need. This means that people with non-urgent needs may experience longer waiting times than those with more urgent needs. Due to current volumes the urgent care clinic may close earlier than the posted close times.

Community Pharmacy Minor Ailments Service

Patients and whanau need to be aware they can attend a Pharmacy for the treatment of minor ailments.

It is a service that is provided by community pharmacies to consult on a range of minor health conditions and supply funded medicines and treatment aids if clinically indicated. The initiative aims to improve access for people who are unable to access care after hours or afford care for these minor ailments.

Who is eligible to receive the service?
• Children under 14 years of age
• Whānau members (any age) of a child under 14 years of age, with the same symptoms

• Community Service Card (CSC) holders
• Māori and Pacific people.

OUR FEES

URGENT CARE PATIENT CHARGES 2023

Monday – Friday 8.00am – 5.00pm

ACC No CSC
1st visit

ACC CSC 1st visit

All ACC Follow up

MEDICAL CSC

MEDICAL No CSC

NON-NZ RESIDENT

Child 5 years & under

FREE

FREE

FREE

FREE

FREE

$170.00

6 – 13 years

FREE

FREE

FREE

$15.00

$25.00

$170.00

14 – 17 years

$25.00

$13.00

$10.00

$40.00

$50.00

$170.00

18 – 64 years

$35.00

$19.50

$10.00

$70.00

$90.00

$170.00

 65+ years

$35.00

$19.50

$10.00

$65.00

$90.00

$170.00

 

After 5.00pm weekdays and weekends

 ACC 1st visit

ACC Follow up

MEDICAL CSC or Q5 Subsidised

MEDICAL No Subsidy

MEDICAL Non-NZ Resident

Child 5 years & under

FREE

FREE

FREE

FREE

$200.00

6 – 13 years

FREE

FREE

$15.00

$25.00

$200.00

14 – 17 years

$40.00

$10.00

$40.00

$60.00

$200.00

18 – 64 years

$50.00

$10.00

$70.00

$100.00

$200.00

65+ years

$50.00

$10.00

$70.00

$100.00

$200.00

 

To be eligible for subsidised ACC or Medical Charges you must:

present a valid CSC (Community Service Card), or HUHC (High User Health Card) or live in the low-income area Q5.

  • Subsidised rates will be only given once the details above are able to be confirmed by the receptionist on the DHB enrolment register.

Non-New Zealand residents:

who hold a work visa that either entitles them to remain in NZ for 2 years or more (work visas start on their first day in NZ OR entitles them to remain in NZ for a period of time which, together with the time that person has already been lawfully in NZ immediately prior to obtaining the visa, equals or exceeds 2 years is eligible for publicly funded health & disability services and pays the standard Urgent Care medical charges for their age listed above. This includes children of Visa Holders.

Proof of Visa and payment is required at the time of being seen.

Additional charges may be required for ECGs, Non-ACC Dressings, X-rays, fibreglass casts, crutches etc Please refer to ‘charges for services not included in consultation fee’.

All persons 18 years of age are adults, whether at school or not.

For subsidised charges during normal business hours weekdays 8am – 5pm please make an appointment with your own enrolled GP.

Ambulance Transfer Fee: This is charged directly by St John Ambulance, current charge $98.00 Invoice sent directly to patient.

Our Services

Fracture Clinic

Counties Medical holds two full day fracture clinics every week –

  • Tuesdays and Thursdays at the Papakura Clinic 6-18 O’Shannessey Street, Papakura

The aim of our fracture clinic service is to keep patients from having to go to hospital for treatment or follow up for those who do not require surgical intervention for their bone fracture. Its easier and more convenient for you.

You can be referred by your own GP to these fracture clinics or if you have had a fracture treated at our Urgent Care Clinic, you may be asked to follow up at one of our fracture clinics.

Both clinics are attended by senior nursing staff with fracture experience (including plaster casting) and Dr William Kim and Dr Chris Main provide excellent fracture management.

Both sites have onsite X-Ray services with Auckland Radiology, and all films taken at any other sites, including Middlemore, can be accessed via the computer by our clinical staff.

If you have been referred by your own Doctor or have been asked to make a fracture clinic appointment with us, please phone (09) 299 9380 ext 200 to make the appointment.

There are specific timeframes for follow up depending on the type of fracture you have and when the injury happened. We do try to be as flexible as possible but it is so important you keep this appointment to ensure your fracture is healing as it should.

Spirometry

Spirometry (spy-ROM-uh-tree) Tests by measuring how much air is inhaled, how much exhaled and how quickly a patient exhales. The test involves blowing into a tube with force a minimum of three times.
Why it is done
Spirometry is used to diagnose asthma, chronic obstructive pulmonary disease (COPD) and other conditions that affect breathing. It may also be used periodically to monitor your lung condition for work assessments and monitoring and check whether a treatment for a chronic lung condition is helping you breathe better.
A doctor may suggest a spirometry test if they suspect signs or symptoms may be caused by a chronic lung condition such as:

  •  Asthma
  • COPD
  • Chronic bronchitis
  • Emphysema
  •  Pulmonary fibrosis

If you have already been diagnosed with a chronic lung disorder, spirometry may be used periodically to check how well medications are working and whether your breathing problems are under control by regular testing or doing a Ventolin Challenge test.
Spirometry may be ordered before a planned surgery to check lung function is adequate for the anaesthetic of an operation.
Additionally, spirometry may be used to screen for occupational-related lung disorders such as Asbestos exposure.

 

Preparation for your test

Prior to having this test you need to have stopped your reliever (Ventolin, respigen, salbutamol etc.) at least 6 hours prior to your appointment.
If you are on a preventer (Flixotide, Seretide, Symbicort, Spiriva etc.) you need to have stopped this at least 12 hours prior to your appointment.

You need to bring your inhalers with you to your appointment and a list of any other medications you may be taking.
The nurse also needs to know if you have had/have a cold or blocked nose as this can affect the outcome.
Make sure you also tell the nurse if you have any other medical conditions such as a heart condition high blood pressure that may cause an issue during testing.
The procedure generally takes about approximately 45 min – 1 hour to complete but may take longer.
Your spirometry test will be explained fully to you before you have it done, and you will have an opportunity to ask questions.

Aclasta

Zoledronate (also known as Zoledronic acid or Aclasta) is the most potent medicine in the bisphosphonate class currently available. Bisphosphonates work by preventing resorption of bone by inhibiting the function of bone-dissolving cells called osteoclasts. Bisphosphonates are licensed in New Zealand for the treatment of osteoporosis and Paget’s disease, and are also used for preventing some forms of cancer from spreading in bone.

Zoledronate is given by an intravenous infusion (into a vein in the arm via a “drip”) over about 15-30 minutes. Zoledronate increases the bone density in patients with osteoporosis, to about the same extent as other medicines such as Alendronate (Fosamax), and is effective at reducing fracture rates, by 35-70%.

The main side effect from the use of Zolendronate is flu like illness, consisting of muscle aches and fever. This occurs in up to 30% of people who take it. This usually comes on within 24 hours of the infusion and seldom lasts more than three days. In most cases it is mild, though some individuals can feel significantly unwell for a few days. If this occurs, you should take some Paracetamol or other anti-inflammatory medicine for the duration of the symptoms. The great majority of individuals don’t have any such symptoms. Some individuals with pre-existing kidney damage have seen deterioration in their kidney function after the use of Zolendronate. It is not clear that this is related to Zolendronate itself, but it is normal practice not to use this medicine in people whose kidneys are not functioning well.

Other than flu-like symptoms after the first infusion, side effects from Zoledronate treatment are uncommon, and are in general no different from placebo-treated patients in randomised trials. It should be remembered that major fractures can be very dangerous, so this should be balanced against the small risk of ill effects from treatments.

Treatment is usually accompanied by vitamin D tablets given at the time of the infusion, to help keep blood calcium levels normal. Calcium tablets are not normally recommended.

 Side effects of Zoledronate include:

  • About 30% of individuals may experience a flu-like feeling after their first treatment, which usually last 24-72 hours, but which can occasionally go on for longer, sometimes with associated muscle or joint aching.  This usually responds well to regular Paracetamol or an anti-inflammatory such as Nurofen or Diclofenac.  The chance of this side-effect occurring after second or third Zoledronate infusions is much lower (about 3-4%).
  • Individuals with severe pre-existing kidney damage can sometimes experience deterioration in their kidney function after the administration of Zoledronate.  It is normal practice not to use Zoledronate in people whose kidneys are not functioning well.
  • Very rarely, drugs in the bisphosphonate class can cause eye inflammation.
  • Osteonecrosis of the jaw (ulceration in tooth sockets or the gums).
Unproven side effects with Zoledronate include:
  • Atrial fibrillation (an abnormal heart rhythm noted by one group of overseas investigations but not seen in any other clinical trials).
  • Upper leg fractures (Reported in isolated cases by doctors in Singapore and the USA, but not clearly related to bisphosphonate therapy).

A few day after your infusion you will need to have a blood test to check that your kidneys and calcium levels have remained stable.
If you have any other questions about this medicine, or your bone condition, contact your Family Doctor.

Iron Infusion

If you are a Ferinject patient and require an infusion click here to download the information leaflet.

Click here to download the referral form.

Lab Results

If your Doctor gives you a lab form to get tests done, you need to take that form to Labtests site for these to be done. The Labtest locations can be found here: Labtests South Auckland Centres. Your test result is then sent to the Urgent Care clinic and a copy will also go to your family GP if you have listed this when you came to see us. If the result requires urgent action, you will be phoned immediately by our Urgent Care staff. If results require follow up but not urgently, you will be contacted so that you can then go to see your GP for follow up. If your results are normal, you will NOT receive any notification, unless this was specified at the time you saw the Urgent Care Doctor’

Emergency Q

Our Urgent Care is to provide you with treatment where you have an injury or an illness that requires urgent medical attention but is not serious enough to warrant a visit to the public hospital emergency room. We do, however, regularly transfer people by ambulance to Middlemore Hospital if their condition is serious enough or deteriorates and a hospital admission is necessary. Keeping you out of hospital is our aim wherever possible. 

Counties Medical LP Urgent Care Clinics are in partnership with Middlemore Hospital with Emergency Q. 

The reason for this is that Middlemore Hospital does not have capacity to treat all its less urgent or serious injuries or illnesses. It needs to focus on people needing emergency and urgent serious attention. 

Emergency Q has been set up so that these patients presenting at Middlemore Emergency Department (ED) – with less serious and urgent problem, can choose to be given a voucher with a unique 5 digit code (being a phone voucher or a hard copy voucher) to come to Counties Medical Urgent Care for treatment. You, the patient, does NOT pay anything for being treated by us instead of Middlemore – it also means that you will not have to wait so long to be treated. 

Middlemore wait times can be very lengthy for non-urgent problems. This helps everybody, Middlemore ED and you the patient needing treatment and care. 

It also means you can get this treatment closer to where you live as we have our clinics in both Papakura and Takanini. 

  • The voucher is valid for 2 hours once issued at Middlemore, so you must present at the clinic within 2 hours of it being issued. 
  • You don’t have to pay for your treatment at our Urgent Care but you must have been issued with the voucher with its unique 5 digit code from Middlemore 
  • You get seen, treated and back home in a shorter time. 
  • This applies only to Urgent Care and not to our GP Clinic 

Emergency Q & Counties Medical – Helping you, helping our local Hospital

More information can be found at https://www.emergencyq.com/

To download the app follow the below links:

For apple/iphone users: https://apps.apple.com/nz/app/emergency-q/id1122976816

For android users: https://play.google.com/store/apps/details?id=com.emergencyq.app&hl=en_NZ&gl=US 

Patient Information

Newsletter:

Counties Medical want to keep our community regularly updated with what is happening in our clinics and community. For the latest Urgent Care clinic newsletter please click here.