GP Clinic COVID 19 essential information for you as a valued patient of our GP Clinic

Updated = 15 June 2020 COVID 19 Level 1

If you are concerned about Coronavirus COVID 19 and feel you may have symptoms, please contact Healthline 0800 358 5453 or 0800 611 116


Counties Medical Family Health: we are continuing In Level 1 with both on site face to face consultations and telephone consultations.

Our Takanini GP clinic is now open on a Tuesday and Wednesday.

For Urgent Care after hours and weekends - Our Takanini Urgent Care is now OPEN 7 days a week from 8am -8pm.

Papakura Urgent Care remain OPEN 8am to 10pm 7 days a week


Making a booking for appointment


Bookings can now be made again via the Manage My Health portal for your routine appointments.

If you wish to register for Manage My Health patient portal you can phone the clinic on 09 299 9380 and they will assist you.

NB: if you have any Covid like symptoms such as a cough, fever, sore throat, loss of taste or smell, runny nose please phone and speak to one of our reception staff. FOR COVID-19 only concerns, even in Level 1 DO NOT book an appointment via the portal.


As per our usual advice, if you feel that you are very unwell (for example, you are worried that you are having a stroke or heart attack), you should ring 111 or present to Middlemore Hospital ED or your closest hospital.


Phone consultations will be charged as per a normal consultation and is still limited to 15mins we can only discuss 1-2 issues in your 15min consultation.


When you arrive


Please report to reception.

You will still be asked questions about whether you have a cough, sore throat, runny nose or have shortness of breath.

If you answer yes to this, you will be given a mask to wear while you are in the waiting room and when seeing the Nurse or Doctor.

If you have your own mask, and have any of the symptoms above, please wear it when you come to the clinic.


Prescription Medications


Counties Care Pharmacy and all other pharmacies are operating as per usual.

Our Doctors will be prescribing your regular 3-month medications but at this stage pharmacies will be dispensing your medication monthly i.e. 1 month supply to you. This will continue until possibly September.

Please do not ring or contact the clinic about this as we are unable to get pharmacies to dispense the full 3 months supply.

We are happy for you to either pick up your prescription, we can drop it to Counties Care pharmacy for you. Fax fee of $3.00 applies for our faxing service to the pharmacy of your choice please make sure you know the name of the pharmacy and the contact details for the pharmacy.


Non urgent prescription requests will incur a standard phone script fee, please allow 5 working days for these to be processed. For any urgent script requests an additional fee will apply. Please endeavor to ring one week prior to running out of your medications for a repeat.


Please do not request repeat prescriptions on our Facebook page.

Payment for Consultations/Prescription


Invoices for phone consultations/phone script requests will be emailed or posted to you by reception and payment options including internet banking will be offered on the invoice. For on site consultations we accept cash, Paywave method or Eftpos card. Payment is expected on the day of your consult.


Certificates for WINZ and ongoing ACC certificates


WINZ and ACC changed their rules while we were coping with the pandemic. At this stage we are still able to do a phone consultation with you to review your progress. We will submit your WINZ and ACC 18 forms online. Normal WINZ / ACC fee applies.




If you are due a lab test, we will send an electronic lab referral to the lab so that you do not need a form from us. You can present directly to the lab for your test. We will text you or call you to advise that the electronic lab form has been done.


New patient enrolments

We are now taking new enrolments into the GP clinic again. Please phone the clinic and we will go through the enrolment process with you.


Non-essential services

In alignment with the national advice, we are not offering some non-essential services in Level 1. This includes:

1.       Travel vaccinations

2.       Relaying normal results/noncritical results


Services we are providing currently


We now have some Saturday morning Nurse led clinics. These clinics are dedicated for cervical smears, depo provera injections, flu vaccines and childhood immunisations by appointment.


Monday to Friday we also offer -


1.       Flu vaccines are available for all patients. ($30.00)

2.       Childhood immunisations

3.       Face to face consultations

4.       Depo Provera injections

5.       Hormonal injections that have been started by specialists and need to be continued

6.       Cervical smears free until 30 June if booked with a nurse

7.       Diabetes nurse clinic appointments

8.       Liquid nitrogen (after consult with GP)

9.       IUD removals

10.   Aclasta and Iron infusions (booked through our Urgent Care department)

11.   Change of dressings

12.   Drivers medicals


Please also refer to our website for regular updates of information.