GP Clinic – COVID 19 and essential information for you as a valued patient of our GP Clinic
Update = 22 September 2021 – ALERT LEVEL 3.
Counties Medical Family Health, Papakura will continue to operate during the Level 4 nationwide shutdown. However, we will be making changes in how we operate. We will be moving to phone consultations as much as possible but will still provide face to face consultations when they are essential. This fits with the requirements of the Royal New Zealand College of GPs. We are doing this in order to reduce your risk of exposure to the virus.
Making a booking
At this stage, bookings cannot be made via the Manage My Health portal. Please ring our receptionists to organize phone consultations. If you feel that your medical condition requires you to have a face to face consultation, then the consultation request will be forwarded to the nurse. Either a nurse or GP will then get back to you to get further information to help organize the most appropriate form of consultation for you.
Certain medical symptoms such as abdominal pain, chest pain may need face to face consultation or you may be advised to ring an ambulance.
As per our usual advice, if you feel that you are very unwell (for example, you are worried that you are having a stroke or heart attack), you should still ring 111 for an ambulance or present to Middlemore Hospital ED or your closest hospital.
Phone consultations will be charged as per a normal consultation and is still limited to 15 minutes – we can only discuss 1-2 issues in your 15 minute consultation.
For support with grief, anxiety, distress or mental well-being, you can call or text 1737 – free, anytime, 24 hours a day, 7 days a week – to talk it through with a trained counsellor.
Depression and anxiety affects us all differently and for anyone who would like help with Depression or anxiety call the free 24/7 helpline 0800111757 or text 4202 or visit this website. https://depression.org.nz/
The Mental Health Crisis phone number is 0800800717.for example, you are worried that you are having a stroke or heart attack), you should still ring 111 for an ambulance or present to Middlemore Hospital ED or your closest hospital.
We have 2 general practice locations providing quality healthcare to you and your family. We are located at 6-18 O’Shannessey Street, Papakura and 106 Great South Road Takanini.
Counties Medical want to keep our community regularly updated with what is happening in our clinics and community. For the latest Family Health newsletter please click here.
Meet the GPs
Counties Medical is very proud of our team of dedicated General Practitioners, working across both sites at the Papakura and Takanini GP Clinics. They were happy to offer information about themselves and their interests – from this you will see why they are such a supportive and caring team, working together with our Practice Nurses and Receptionists for you and your family.
Dr Kannan Palaniappan
I am originally from Singapore. After completing my medical studies there, I worked in various departments in Singapore’s main hospitals. After 6 years in the hospitals, I felt that working as a General Practitioner provided me a better opportunity to practice holistic medicine. I spent the next 8 years working in General Practice. During a visit to New Zealand back in 2016 my whole family became captivated by the beauty of the country the Kiwi lifestyle! We decided to make the move in 2017 and haven’t looked back since. I was working as a General Practitioner in Tokoroa for a year prior to joining Counties Medical. I enjoy all aspects of General Practice and I am passionate about providing the best care to my patients. In my spare time I enjoy running and cycling. I also look forward to exploring more of New Zealand!
Dr Kannan is here full days Monday to Thursday and a half day every Friday.
Dr Sacha Dhanjal
I have just moved from the UK to spend a year in New Zealand. I completed my GP training in North London and have spent 2 years as a qualified GP which I really enjoy! I have undertaken Diplomas in Paediatrics and Dermatology, both of which are my areas of interests. Outside of work I love being outdoors and am looking forward to exploring the beautiful National Parks that New Zealand has to offer!
Dr Sviatlana (Lana) Sobaleva
I have just arrived to New Zealand from the UK and have been looking forward to joining the team at Counties Medical. I am originally from Belarus and speak fluent Russian, however I have lived in London for most of my life. I graduated from Kings College London in 2012 and completed my GP training in 2017. My medical interests include sexual health and women’s health, having completed a Diploma in Sexual and Reproductive Health. I also immensely enjoy teaching and have worked in medical education for 6 months.
I love the great outdoors and hiking and am looking forward to exploring the beauty of New Zealand. I am also a huge animal lover and am currently happy to be living with 2 friendly cats and a dog. 🙂 I look forward to seeing you and your family!”
Dr Nishi Alex
I grew up in Singapore and came to NZ in 1997 where I finished high school. I studied medicine in Melbourne and after graduation, worked in hospitals in Auckland and Adelaide. I completed a Diploma of Paediatrics during this time. I then spent 3 months doing voluntary missionary medical work in rural India through a church organisation. Following this I moved back to Auckland and have been working in General Practice in Auckland since 2010. I completed my fellowship in 2013. My current areas of interest are paediatrics, self-care and prevention of burnout as well as 3rd world health. I am interested in missions work and have been on medical missions and general mission trips through my church.
Dr Alvin Ang
I am from Singapore and a father of 4 children. Besides English, I speak Mandarin and Hokkien. My first visit to NZ was 3 decades back when I was mesmerised by the beauty of the land, and friendliness of its people. Then I told myself I must return one day to work and live here.
In 1999, I completed my Masters of Medicine (Family Medicine), and commenced my solo private family practice in Singapore. Following 2 decades of an immensely enjoyable practice, I am ready to embark on a new chapter in my life – In new Zealand and with Counties Medical.
GP Practice Registered Patients – Monday to Friday
New Patient – Initial Appointment
ACC 1st Visit
All ACC Follow Up
ACC 1st visit with Community Services Card
Medical – Eligible Patients
Medical – Non-Eligible Patients
Your GP’s surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through extensive medical training to equip her or him to help children and adults of all ages with a range of physical and emotional difficulties. GPs are at the centre of the healthcare hub and will be aware of services and expertise that are available locally and further-a-field. The clinic Practice Nurses are also trained and experienced in primary care. You can ask them questions and advice on a wide range of health issues so don’t hesitate to do so when you visit the clinic, see a nurse or are talking with the nurse on the telephone.
NOTE: Some of this information has been provided by www.healthpoint.co.nz helping people better understand and use New Zealand health services.
You may require laboratory tests. Our practice policy is that either a GP or a Nurse will only phone you if you have significant abnormal results or results from tests that require a change in your health management. You will NOT be contacted if your results are in normal range and do not require any changes as a result.
Our practice uses e-order – this means rather than receiving a hard copy lab form, the request is sent electronically to the Labtest Centre. You can then present at any of the centres on the link below without the need for a form, and have your test done.
You will receive a text message from the practice to let you know when the labtest order has been sent.
Our patient portal ‘Manage My Health’ allows you to view your filed lab results by logging into your patient portal. You can also book appointments and request a repeat prescription on Manage My Health.
If you would like to register to use the Manage My Health portal, please phone the clinic on 09 299 9380 and a staff member will explain the registration and activation process with you.
Mental Health Wellness Support Clinic
Feeling stressed or anxious? Our Wellness clinic is run by a specially trained nursing team to support your through times of stress, anxiety and sadness. It is for patients who feel they would benefit from a mental health consultation. This is accessible through your GP. There is also access to our onsite Psychologist who is in the clinic one day a week. Your nurse will focus on the issues that concern you and your doctor, with practical support. The clinic sessions are funded and at no cost to the patient. More information on wellness and mind health.
Need to talk 1737 free call or text any time for support from a trained counsellor
Our nurses are fully trained to give both childhood & adult funded immunisations. We also offer other vaccinations such Flu, MMR (Measles, mumps, rubella), meningitis, tetanus and Zostavax (to prevent shingles). Several of these vaccinations are free if you meet eligibility criteria. We can also have travel vaccines available on order. If you are unsure about what immunisations you or your child may need, please feel free to phone the clinic and speak to a nurse. More information on immunisations and vaccines.
Our doctors and / or nurses can do women’s health check-ups throughout your life: cervical smear (checking for abnormalities and cervical cancer), mammogram referrals, contraception (family planning/pregnancy prevention), fertility and antenatal screening as well as other pregnancy-related issues and menopause consultations (when bleeding finishes as you get older).
Cervical smears – All women who have ever been sexually active should have regular smear tests every three years between the ages of 20 and 70 year. This includes women who have been immunised against HPV. You may qualify at our Family Health clinic for a free smear by one of our experienced practice nurses. We regularly throughout the year have ‘free smear’ months to make it easier for women who have never had a smear or not had one in the last five years to get this important screening done.
For additional information on women’s health.
Breast Screening and Mammograms – The New Zealand Breast Cancer Foundation recommends women between 40 and 49 years have a yearly mammogram and once every two years from the age of 50.
If you are between 45 and 69 you are eligible to enrol with the Breastscreen Aotearoa Programme for a free mammogram every two years.
Please phone the nurses for information on who to go to for your mammogram and a referral form or talk with your GP about it when you next visit. Link here to Breastscreen Aotearoa
General health checks especially tailored for men – earlier health screening for heart disease, stroke and diabetes risk, prostate checks, and overall wellness check-ups.
More information on men’s health.
Our team of specialized nurses provide many services such as education, advice and support with lifestyle management of diet, exercise, blood glucose testing, medication, Insulin education and administration, smoking cessation and weight loss. Pre-Diabetes clinic for patients who have borderline diabetes
Some of the free services available are:
- x1 30-minute education session for patients with newly diagnosed diabetes
- Annual checks with the nurse & doctor which also includes foot check, appropriate referrals
- Insulin initiation and monitoring the dosage
- We have Diabetic Eye Retinal screening service on site
For further information on https://www.healthnavigator.org.nz/health-a-z/d/diabetes-overview/
Our GP’s can provide minor surgery commonly offered in primary care (GP) practices. This includes either a biopsy or removal of moles, skin tags or other skin lesions.
If you wish to make the most of this service, please discuss this with your GP at your next visit. Not all of our GP’s do this minor surgery. To ensure you get an appointment with the right GP, please ask reception when you are making your appointment.
We are also able to take high level imaging photographs for referral to the local hospital dermatology department should you require this check of any lesion.
Lifestyle Coaching / Education
Our team offer lifestyle coaching for all aspects of a healthy lifestyle, whether it is support and resources to quit smoking, encouragement, and ideas to help with exercise and weight loss, or advice for healthy eating. Tips for healthy living.
Our nurses and doctors work together to do check-ups for patients to assess your risk of a stroke or heart attack. More information on heart disease.
Smoking and Alcohol
Our clinic is committed to offering you help with quitting smoking and managing your alcohol intake. As part of this process we regularly ask questions about these. This is also a requirement for us from the Ministry of Health relating to National Health initiatives.
We would like to have this information from you –
- Are you a current smoker? If yes, how many per day and for how long?
- Have you ever been a smoker? If yes, when did you quit?
- How often do you drink alcohol?
- How many standard drinks containing alcohol do you have on a typical day when you are drinking?
- How often do you have six or more drinks on one occasion?
And from this you will be asked if you want help with quitting smoking or managing your alcohol intake. At any time however, you can ask for help from one of the nurse or GP.
We provide drivers medical to renew your driving licence.
It is important that you have the information you need BEFORE you book this appointment so that you are aware of the process AND the costs.
Please be aware that if you require a follow up with the GP to discuss any additional test results ordered as part of your drivers medical, a further fee will apply for this.
For more information about what this appointment entails and the fee involved please click here.