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About Counties Medical Integrated Heath Centre

Welcome to Counties Medical Integrated Health, covering Takanini, Papakura and beyond, since 1990

 

Takanini Urgent Care was formed in 1990 by a group of General Practitioners working in South Auckland to provide afterhours care to the local community. The original site was then, and still is located at 106 Great South Road, Takanini. This old Takanini site has had an exterior and interior renovation in 2020 and is now open in its new, clean and fresh look.

 

In 1997, Counties Urgent Care, in Papakura was established. At that time it was located at 79 Great South Road, Papakura.

 

We are now located at 6-18 O’Shannessey Street, Papakura and 106 Great South Road Takanini.

Our Story

Counties Medical Limited Partnership (CMLP) was formed in April 2013 and has a unique ownership structure. The company is owned by two equal limited partners – Takanini Care 2013 and Southlink Health Services (SLHS).

Takanini Care 2013 is a local GP consortium whilst SLHS is a South Island based Medical Centre and best practice specialist organisation. With the two shareholding groups working side by side has brought the best learnings from these different environments together to enable us to offer high quality services to our patients in South Auckland.

In September 2016, having outgrown the site at 79 Great South Road, we moved across the road into the fully renovated old Warehouse building of 6-18 O’Shannessey Street. The extra space, and purpose-built integrated health facility provides greater benefits, in a more pleasant environment – aimed at quality service, care and treatment for all of our patients and their families.

Several allied health partners are on site at Papakura, providing a one stop shop for patients. This includes Pharmacy, X-Ray, Dentist, Physio, Podiatry, Hand Therapy and Osteopathy and regular specialist clinics including Psychology, Orthopaedic, Fracture, Diabetic and Opthalmology.

At Takanini, Radiology is located inside the building, with the Takanini Pharmacy and Dentist now located close behind the facility, at the Takanini Gateway complex.

The company works collegially with local GP’s, the local Marae, other primary care organisations and secondary care, through our local Counties Manukau District Health Board, to ensure we are offering the right care at the right time. 

Quality improvement is at the forefront of all we do. Our treatment and care are based on standards of excellence and Best Practice. We are governed by the ten rights written into the Health & Disability Consumers Code of Rights which outline the rights of patients and the obligations we have as a provider of health services.

In 2020, we now have 80 highly skilled multidisciplinary staff. Their focus is very much on the delivery of best quality services to our patients. We conduct regular patient feedback surveys and welcome other feedback at any time – even in the form of complaints. Learning from complaints is an essential part of our quality programme and we implement positive changes from feedback and complaints wherever possible and appropriate.

The GP Clinic is certificated with the CORNERSTONE General Practice Accreditation programme, having met the standard for general practice services as set down by the RNZCGP and HDANZ Certification body.

The Urgent Care Clinics are certified as having met all the requirements for the NZ Standards for Accident & Medical Clinics in conjunction with ACC Accreditation.

We are now located at 6-18 O’Shannessey Street, Papakura and 106 Great South Road Takanini.

Our Values

“Counties Cares. Extraordinary people, extraordinary care – right where and when you need us”

We provide patient care that is:

Dedicated

We care about the people who rely on us 

Respectful

We respect all people, equally

Accountable

We work as a team to deliver clinical excellence

Accessible

We can see you when no one else can 

Intrepid

We are committed to trying new ways to deliver our services.

Complaints & Feedback

Counties Medical welcomes feedback and comments, even if these are in the form of a complaint about the service or care you received.  Making a complaint is an important way of improving the quality of the services we provide. Most people who make a complaint say they do not want what happened to them happen to someone else, and by knowing about it, we can then take steps to make positive changes.

 We are also interested to hear positive feedback from your experience. We share this information with all of our staff regularly.

 If you would like to provide feedback, a comment or make a complaint, please phone Counties Medical on 09 299 9380 or email us at any time – Karen French, Business Manager (Complaints & Privacy Officer) Karen.french@countiesmedical.co.nz Or Susan Clark, Administration Manager (Health & Safety Officer) Susan.clark@countiesmedical.co.nz

Recruitment Enquiries

Counties Medical sometimes has vacancies for both clinical and non-clinical positions. Vacancies will be posted here as they become available. But even if you do not see any job opportunities posted here, we are still interested in hearing from you – you may have just the skills and experience we need!

Feel free to send an email, with your current CV.

For Registered Nurse enquiries: 

Sheryl French, Nursing Director: Sheryl.french@countiesmedical.co.nz

For Medical Doctors and Health Care Assistant enquiries:

Karen French, Business Manager (Complaints & Privacy Officer): Karen.french@countiesmedical.co.nz

For Reception or Administration enquiries:

Susan Clark, Administration Manager (Health & Safety Officer): Susan.clark@countiesmedical.co.nz